1. Eligibility & Account Responsibilities

You must be at least the age of majority in your jurisdiction to purchase products or create an account. When creating an account, you agree to provide accurate, current, and complete information and maintain the security of your credentials. You are solely responsible for all activities conducted through your account.

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2. Hardware Usage, Firmware, and Safe Operation

Permitted Use and SetupiRemex hardware, including the Liter cable series with integrated display modules, is intended for high-speed data transmission, power delivery, diagnostic readout, and hardware negotiation with compatible Apple and USB-C devices. You agree to operate the hardware in accordance with official user documentation, including guidelines to fully unwind cables prior to high-wattage charging and adhere to standard device-pairing instructions.

Firmware UpdatesThe onboard chip within the display module periodically receives firmware updates to maintain and improve charging negotiation with newer devices. When performing firmware updates via companion tools or connected power sources:You must ensure continuous power delivery during the update process.You must not disconnect or interrupt power while an update is writing, as interruptions can cause display module failure or require advanced recovery procedures.iRemex provides firmware updates as is to maintain device compatibility and performance.

Specialized Hardware Modes (DFU / Purple Mode)Certain iRemex hardware lines provide specialized diagnostic functionality, such as automated assistance with entering Device Firmware Upgrade (DFU) mode or Purple diagnostic modes on supported device architectures. You acknowledge that:These specialized modes are intended strictly for authorized diagnostics, device maintenance, firmware repair, and lawful recovery.You must possess full ownership or authorized legal permission for any device connected to an iRemex cable.You may not use iRemex hardware or software to bypass activation locks, violate third-party intellectual property, circumvent digital rights controls unlawfully, or access devices without explicit owner authorization.

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3. Orders, Pricing, and Shipping

All orders placed through our storefront are subject to acceptance and product availability. We reserve the right to cancel or refuse any order at our discretion. Payment must be confirmed via our authorized payment processors before orders are dispatched. Worldwide shipping and delivery timeframes are estimates and may vary based on carrier logistics, customs clearance, or regional destination constraints.

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4. Limited Warranty and Support Claims

iRemex provides a limited manufacturer warranty covering defects in materials and hardware workmanship under normal, documented use.

Scope and ExclusionsCoverage: Covers display module internal chip failures, manufacturing defects, and non-cosmetic component failures that prevent normal power delivery or live wattage readouts under ordinary operating conditions.Exclusions: The warranty does not cover damage resulting from physical abuse, excessive bending, unauthorized cable modification, liquid intrusion, accidental damage, or permanent bricking caused by deliberately interrupting firmware flashes against documented guidelines.Remedies: If a valid claim is submitted through the support portal or customer support email, iRemex will, at its option, repair the unit, replace the cable, or issue a refund according to our return policy.

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5. Intellectual Property and Software License

All trademarks, logos, industrial designs, schematics, firmware code, companion software (including the Liter app), documentation, and website content are the exclusive intellectual property of iRemex or its licensors. Subject to these Terms, iRemex grants you a revocable, non-exclusive, non-transferable, limited license to run the companion firmware utility and Liter app solely for managing your personal iRemex hardware. You may not reverse engineer, decompile, disassemble, or extract proprietary firmware binaries except to the extent permitted by applicable law.

Third-party marks—including Apple, iPhone, Lightning, and iOS—are the property of their respective owners and are referenced solely for technical compatibility descriptions.

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6. Prohibited Activities

You agree not to use the hardware or companion software for unauthorized system intrusion, malicious exploits, or unlawful access to third-party devices.You agree not to interfere with the operation, security, or network infrastructure of the iRemex website, support portal, or firmware distribution servers.You agree not to resell, rent, lease, or commercially redistribute iRemex firmware files or software utilities without express written authorization.

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7. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law:As-Is Provision: iRemex Services and hardware are provided on an as is and as available basis. Except as expressly set forth in the limited warranty, iRemex disclaims all warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.Limitation of Liability: iRemex shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of data, device downtime, or lost profits arising out of or related to the use or inability to use the cable, display module, or software utilities.Cap on Liability: In no event shall iRemex's total liability exceed the total amount paid by you for the specific product or service giving rise to the claim.

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8. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to them or your purchase shall be governed by and construed in accordance with applicable local laws, without regard to conflict of law principles. Any dispute, controversy, or claim shall first be submitted to informal dispute resolution by contacting our support team. If unresolved, claims shall be submitted to binding arbitration or the competent courts of our operating jurisdiction.

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9. Modifications and Contact

iRemex reserves the right to modify these Terms at any time by posting updated terms on our website. Continued use of our hardware, apps, or services following any updates constitutes your acceptance of the revised Terms.

For questions regarding these Terms of Use, contact support by emailing support@iremex.com or through the official iRemex Support and Documentation Center.

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